Frequently Asked Questions
How long do I keep access to a course?
Unless stated otherwise at checkout, your access does not expire. If a course is retired, we provide an equivalent replacement or a download pack.
Which climate bands do you support?
We focus on cool, mild, and warm temperate bands. Our planners and notes highlight where timing diverges by band.
Are there live sessions?
Yes. Some courses include live office hours for seasonal Q&A. Schedules are announced inside each course.
Do you offer refunds?
We evaluate refund requests case-by-case within a reasonable timeframe after purchase. Reach out via the contact page with your order details.
What tools or equipment do you need?
Most courses assume basic hand tools, a watering method, and access to compost or amendments. Any special tools are clearly listed upfront.
Will this work in my exact location?
We avoid guarantees. Results depend on your site, weather, and management. Courses provide decision trees to adapt timing and density to your conditions.
Can I share my login?
No. Licenses are personal. Sharing accounts may result in access restrictions per our Terms.
Do you provide certificates?
Yes, completion certificates are available for selected courses. They indicate hours completed, not formal accreditation.